Our Policies

At My Canadian HealthCare Mall, we are committed to protecting your privacy, ensuring the security of your information, and providing reliable and discreet delivery of all orders. Please read the following policies carefully. By using our website and placing an order, you agree to the terms set forth below.

Privacy Policy

  • By registering on our site or placing an order, you agree that we may collect and process your personal information for the purpose of fulfilling your order, processing payments, and providing customer support.
  • We use your information strictly in accordance with applicable data protection standards.
  • You must be 18 years or older to use our services and are responsible for providing accurate and up-to-date information.

Security Policy

  • We take the protection of your data seriously. Our checkout process is protected with SSL encryption to ensure that all information transmitted between your browser and our servers remains private and secure.
  • We do not store or share your payment card details beyond what is required for payment processing.

Shipping Policy

  • Orders are normally processed within 1–2 business days (Monday–Friday). Orders placed on weekends or holidays will be processed on the next business day.
  • Standard Airmail: Delivery typically takes 14–21 days from dispatch. Packages are sent discreetly and delivered to your mailbox. Tracking is not available for this service.
  • Express Courier (EMS): Delivery typically takes 7–10 business days. Tracking numbers are provided once dispatched.
  • Large orders may be divided into multiple shipments for logistical reasons.

Quality Assurance

  • All medications are sourced from licensed manufacturers and shipped in their original packaging whenever possible.
  • Generic products contain the same active ingredients and meet the same standards of quality and efficacy as their brand-name counterparts, in compliance with pharmaceutical regulations.
  • We recommend consulting your physician before starting any medication.

Delivery Guarantee

  • If your order does not arrive within the stated timeframe or arrives damaged, please contact our support team. Depending on the case, we may arrange a replacement shipment or alternative resolution.
  • Please ensure that your delivery address is accurate; we cannot be held responsible for delays or non-delivery caused by incorrect address details.

Order Status

  • You may check the status of your order at any time through your account or by contacting our support team via email, phone, or live chat.
  • For real-time updates, you can also use our Customer Service System available at: https://true-help.com/
  • Simply enter your order details to view the current status, tracking information, and support history.

Order Cancellation

  • Orders may be cancelled within 24 hours of placement, provided they have not yet been dispatched.
  • To cancel, please contact our support team as soon as possible.

Refund and Return Policy

  • If you are not satisfied with your order, please contact us within 30 days of receipt. Depending on the situation, we may provide return instructions or a partial refund.
  • Refunds can only be issued after the returned products are received in compliance with our return instructions.
  • Refunds are not available if the delivery address provided was incorrect.

Chargeback Policy

  • We encourage all customers to contact us directly to resolve disputes before initiating a chargeback.
  • Unauthorized or unwarranted chargebacks may result in suspension of ordering privileges.

Disclaimer: The information provided in these policies is for general guidance only. Policies may be updated periodically. Customers are encouraged to review this page regularly to stay informed of any changes.

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